The Alert Sensor is made up of 2 components - the sensor itself and the magnet. When the magnet is within 1/3” (10mm) of the sensor, it detects that the window is closed. When the magnet is more than 1/3” (10mm) away, the sensor detects that the window is opened. When the window swings open more than 1/3” (10mm), the Alert Sensor detects that the window is opened and sends a notification to your Android™ or iOS® device.

Yes, the device uses replaceable battery (AAA size/LR03).

The average battery life is up to 5 months if the door/window opens and closes about 10 times a day. The red LED flashes twice every 30 seconds when the battery is low.

Android™: Open the Google Play on your Android™ device. Select Search Type in ""HubbleConnect for SmartNursery"" The results will show the Hubble App Select to install it

iOS Device: Open the App StoreSM Select Search Type in ""HubbleConnect for The results will show the Hubble App Select to install it

A flashing LED indicates the following status: Slow flashing: 1. Your Device is in setup mode. You can add the Device to your account in this mode. Out of the box, the Device is in Setup mode. To reset to Setup mode, press and hold the PAIR/RESET button on the bottom of the Device untill you hear a beep. Slow flashing: 2. The Device is either connecting to the router or has lost the link to the router. Please ensure that the Device is in the Wi-Fi signal range.

Minimum requirement: Android™ 4.2 iPhone /iPad iOS version 8.0

Please reset the Device to setup mode and try again. Press and hold the PAIR/RESET button on the bottom of the Device until you hear a beep. Wait for a minute for the Device to restart. When the Device LED is flashing, this indicates that it is in setup mode. Now restart the setup from your smartphone again.

If you are trying to add a Device which has previously been added into your account or another account, you will first have to reset the Device. This can be done by pressing and holding the PAIR/RESET button at the bottom of the Device for 7 seconds.

Please make sure that the maximum gap between the Sensor Unit and Magnet Unit is 1/3" (10mm). More than that, it will considered as Open.

Click on the "Forgot Password" link on https://app.hubbleconnected.com/#lostpassword OR on your Android™ or iOS application. An e-mail will be sent to your registered e-mail address.

The e-mail might have been sent to your Junk Mail Folder. Please check your Junk Mail Folder. There might be a delay in getting your e-mail. Please wait a few minutes and refresh your e-mail account.